Return policy

Return & Refund Policy

Our Quality Assurance & Return Policy

At ilmag.ro, we stand behind the exceptional quality of our European-made products. If your selection does not perfectly meet your expectations, we offer a refined return process designed to be as seamless as your purchase.

1. The Right of Withdrawal In accordance with European Union consumer protection laws, you have the right to withdraw from your purchase within 14 days of receiving your items. However, to further demonstrate our commitment to your satisfaction, ilmag.ro extends this window to [30 days] for a truly stress-free experience.

2. Conditions for Returns To maintain the exclusivity and hygiene of our boutique collection, returned items must meet the following criteria:

• The product must be in its original, unused condition with all tags attached.
• The product must be returned in its signature premium packaging, which must also be undamaged.
• Any promotional items or gifts included with the purchase must also be returned.

3. Non-Returnable Items For reasons of health, safety, or the bespoke nature of our boutique, the following cannot be returned:

• Personalized or custom-made items.
• Items marked as "Final Sale" (if applicable).
• [Add any other specific categories, e.g., earrings or sealed goods opened after delivery].

4. How to Initiate a Return To start a return, please follow these steps:

1. Contact our concierge team at [contact@ilmag.ro] with your order number.
2. Our team will provide you with the return instructions and the authorized return address.
3. Securely package the item to ensure it is not damaged during transit back to us.

5. Return Shipping Costs

• Quality Issues: If you are returning an item due to a manufacturing defect (covered by our Extended Warranty), ilmag.ro will cover all return shipping costs.
• Preference Returns: For returns based on a change of mind, the customer is responsible for the return shipping costs to our facility in Romania. We recommend using a tracked and insured service.

6. Refunds Once your return is received and inspected by our quality control team, we will send you an email notification. Approved refunds will be processed within [ 7-10] business days.

7. Exchanges As we manage a limited boutique inventory of 10-50 exclusive items, we cannot always guarantee an immediate exchange. If you require a different item, we recommend returning the original for a refund and placing a new order.