Delivery policy

Our Commitment to Impeccable Delivery

At ilmag.ro, we understand that the journey of a luxury product is just as important as the product itself. Our delivery policy is designed to ensure that your purchase arrives in perfect condition, reflecting the high standards of European craftsmanship we represent.

1. Shipping Destinations We proudly offer premium shipping services to Romania and all countries within the European Union and the European continent. Every package is handled with the utmost care and is fully insured.

2. Processing Times Exclusivity takes time, but efficiency is our priority.

• Orders are typically processed within 24–48 hours (Monday to Friday).
  

3. Delivery Estimates We partner with elite courier services to ensure speed and reliability:

• Romania: Estimated delivery within [1–3] business days.
• European Union: Estimated delivery within [ 3–7] business days.
• Rest of Europe: Estimated delivery within [5–10] business days.

4. Shipping Rates To maintain transparency:

• Shipping costs are calculated automatically at checkout based on your location and the weight of your curated selection.

5. Premium Packaging Every item from ilmag.ro is shipped in our signature premium packaging, designed not only for aesthetics but also for maximum protection during transit. We ensure that the "unboxing" experience is as elegant as the product inside.

6. Duties and Taxes

• Within the EU: No additional customs duties or taxes will be applied upon delivery.

7. Unsuccessful Delivery If you are not available to receive your package, our courier partners will make up to 2 delivery attempts or leave a notification for collection at a local point. If a package is returned to us, we will contact you immediately to arrange a re-shipment.

8. Delivery Support If you have any questions regarding your shipment, our dedicated support team is available at contact@ilmag.ro.